Privacy Policy
(Tenant Support Group – New Zealand)
1. Purpose of this Policy
This Privacy Policy explains how the Tenant Support Group collects, uses, stores, and protects your personal information. We are committed to maintaining your privacy and handling your information responsibly and securely.
2. Information We Collect
We collect only the information needed to provide tenancy support. This may include:
- Your name and contact details
- Details about your tenancy, landlord, or property manager
- Information about the issue you are experiencing
- Documents or evidence you choose to upload
- Notes created during support or follow‑up
- Communication history (emails, messages, or calls)
We do not collect unnecessary information, and we do not use your data for marketing.
3. How We Use Your Information
Your information is used solely for:
- Understanding your tenancy issue
- Providing guidance, support, and resources
- Preparing documents or templates you request
- Contacting you about your case
- Improving the quality and safety of our service
We do not sell, trade, or rent your information to anyone.
4. Sharing Your Information
Your information is confidential. We only share it when:
- You give us explicit permission, or
- We are legally required to disclose it (for example, by court order)
We do not share your information with landlords, property managers, government agencies, or third parties unless you ask us to.
5. How We Store and Protect Your Information
We take reasonable steps to protect your information from loss, misuse, or unauthorised access. This includes:
- Secure digital storage
- Restricted access to case information
- Encrypted communication where possible
- Regular review of data-handling practices
Despite these measures, no system is completely secure. You acknowledge that online communication carries some risk.
6. How Long We Keep Your Information
We keep your information only for as long as necessary to provide support and meet our administrative or legal obligations. When information is no longer required, it is securely deleted.
If you wish to have your information removed sooner, you may request deletion at any time (see Section 9).
7. Cookies and Website Analytics
Our website may use basic analytics tools to understand traffic and improve the site. These tools may collect:
- Browser type
- Device type
- Pages visited
- Approximate location (not your address)
This information is anonymous and cannot identify you personally.
8. Your Rights
Under New Zealand privacy law, you have the right to:
- Access the personal information we hold about you
- Request corrections if any information is inaccurate
- Ask how your information has been used
- Request deletion of your information
- Withdraw consent for us to contact you
We will respond to all requests within a reasonable timeframe.
9. Requesting Access or Deletion
To request access to your information, ask for corrections, or request deletion, you can contact us using the details on our Contact page. For security, we may need to verify your identity before releasing or deleting information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The version published on this website is the current version.
11. Acceptance of This Policy
By submitting a form, requesting support, or using this website, you acknowledge that you have read and understood this Privacy Policy.